IQOS ONE is an online retail storefront offering IQOS ILUMA and lil SOLID devices, along with TEREA tobacco sticks for compatible ILUMA models. Its catalogue is organised by product line and includes IQOS ILUMA i One, Prime and Standard devices, as well as lil SOLID 3.0, 4.0 and DUAL models. Customers can browse different colours, editions and device-and-stick bundles. TEREA sticks are listed from Kazakhstan, Switzerland, Indonesia and Armenia; the site notes that lil SOLID devices use Fiit or Heets sticks, which are not available in this storefront.

IQOS ONE invites customers to check availability, price, product line and delivery details before placing an order. Orders can combine a device and a block of sticks, with item details checked before dispatch. The store offers courier delivery in Moscow, typically within 60–120 minutes, and shipping to other Russian cities through Ozon or CDEK pickup points, with timing confirmed after availability is checked. Customers can contact the store through Telegram, WhatsApp or MAX.