ISI Analytics

ISI Analytics provides cloud-based call analytics and reporting software for organizations using Microsoft Teams, Webex Calling, Cisco UCM and UCCX, or Avaya. Its platform brings call queue analytics, call detail record (CDR) reporting, and call accounting together, helping teams turn phone-system data into searchable histories, dashboards, and reports.

For Microsoft Teams and Webex, ISI offers queue and hunt-group analytics, including real-time agent and manager dashboards, wait-time and abandon-rate metrics, service levels, and historical performance reports. Auto attendant reporting and scheduled reports support staffing and service improvements. Across supported platforms, CDR tools provide call history, usage trends, cost allocation, and compliance reporting, with unlimited data retention highlighted for its Teams reporting.

Enterprise add-ons include call accounting, secure call recording, and AI-powered speech transcription and analytics using Verint technology. ISI serves IT and voice teams, call center operations, and customer experience leaders seeking visibility without deploying a full contact center. The company states that its service is SOC 2 Type II certified and supports customers in sectors including healthcare, financial services, government and education, and retail.