KG is an IT service provider focused on the energy and utilities sector, public transport, and municipal organisations. The company supports utilities, energy suppliers, network operators, and public transport providers with IT operations, consulting, and process services, combining technical expertise with knowledge of sector-specific and regulatory requirements.

Its offerings span secure IT infrastructure, cloud and data-centre services, cybersecurity, governance, enterprise content management, Microsoft cloud solutions, and digital workplace services. items also provides SAP-based industry solutions, including Billing4us for energy-sector processes and Grid4us for network and metering operations. Other products and services include smart metering, IoT platforms and LoRaWAN applications, business intelligence, geocoding, robotic process automation, and support for billing, market communication, logistics, and human resources.

For heat networks, Grid Insight: Heat uses live data to provide a digital view of networks and support optimisation of heat production and distribution. items also offers training, online courses, and strategic advice.