The association is run by its members, both in terms of its board and working groups, with most of the work being done on a voluntary basis. The organization offers a range of products and services, including events and workshops focused on various topics such as ITIL, DevOps, UX, Agile, and more. These events aim to provide valuable insights, networking opportunities, and the chance to learn and create new knowledge.

By becoming a member, individuals can network with like-minded professionals in Finland and abroad, participate in shaping the future of service management, and stay updated through the organization's newsletter