Activeo

Activeo APAC helps organisations improve customer and employee experiences through technology, consulting and data-driven services. Its expertise spans digital workplaces, customer engagement, customer data, voice-of-the-customer programmes and IT services. The company implements collaboration tools such as Microsoft Teams, Zoom and Cisco Webex, alongside audio-visual and video-conferencing systems. For contact centres, it offers solutions including Toku Contact Centre, Cisco Contact Centre and Amazon Connect.

Activeo APAC also helps businesses capture and act on feedback. Its voice-of-the-customer services include survey design and deployment, feedback management, digital and mobile offline surveys, speech and text analytics, predictive experience tools and quality management. Consultants support research design, response-rate improvement, reporting and recommendations, helping teams turn customer insights into coordinated action. The company also provides customer data and service platforms, including Microsoft Dynamics 365, ServiceNow CSM, ServiceNow AI Agents and Salesforce, as well as IT service management solutions from ServiceNow and BMC Helix. By bringing together technology, expertise and feedback, Activeo APAC supports organisations seeking more effective operations and stronger customer engagement.