Karibin is an Indonesian CRM platform for sales and customer service teams, developed by PT Simpul Karya Digital in Jakarta. It brings customer conversations and sales activity together, helping businesses manage leads from the first inquiry through follow-up and closing. The platform is designed for teams that want to keep WhatsApp conversations organized, coordinate staff responses, and avoid overlooking prospective customers.

Its features include a shared inbox for WhatsApp Business, conversation assignment and labels, customer histories, customizable sales pipelines, follow-up reminders, contact management, email campaigns, and segmented broadcasts. Karibin also offers automation for incoming replies, chat assignment, and messages triggered by changes in deal stages. Reporting tools give owners visibility into pipeline value and team performance.

Karibin connects through the official WhatsApp Business Platform and allows an existing WhatsApp Business number to remain usable on a phone. The company provides setup guidance and Indonesian-language support. Plans accommodate different team sizes and usage levels, with a 14-day free trial and no minimum subscription contract.