KIT HelpDesk is a cloud-based help desk system for IT outsourcing providers, 1C franchisees, service companies, and internal IT teams. It helps organizations manage requests for multiple clients in one portal, with separate users, access permissions, responsible operators, and service rules for each organization. Requests can be submitted through a browser, Windows application, Telegram, or MAX, then tracked in a shared operator queue. Teams can assign priorities, deadlines, and owners, exchange comments and attachments, and retain a full history of actions and work.

The platform includes notifications, reporting, time tracking, and billing tools. Organizations can use fixed-fee service, record actual labor without client billing, or apply hourly charges with configurable minimums, rounding, and client and operator rates. Managers can review workload, deadlines, service activity, and calculations across the portal. KIT HelpDesk offers a seven-day trial for up to five accounts, followed by a paid plan with up to 100 accounts and 10 GB of storage. External channels and integrations are configured separately.