The European Consumer Centre (ECK) in Poland plays a vital role in protecting consumer rights and guiding users in their purchasing decisions. With a focus on online shopping and tourism, ECK assists consumers in navigating their rights when engaging with businesses across Europe. They provide valuable tools such as a passenger rights calculator and informative publications on consumer laws.

ECK warns against deceptive online shops that misrepresent themselves as local businesses while operating internationally, particularly those utilizing dropshipping models. Through their proactive measures and collaboration with organizations like CERT Polska, ECK helps to block fraudulent sites and educates consumers on how to identify potential scams. They stress the importance of thorough research before making purchases, including checking company legitimacy, return policies, and seeking external reviews.

By advocating for transparency and consumer empowerment, ECK not only supports individual rights but also fosters a safer online shopping environment across the EU