Twilio

Twilio is a communications and customer engagement platform that helps organizations build connected, personalized customer experiences. Its flexible platform brings communication channels, customer data, and artificial intelligence together, allowing businesses to engage people across the customer lifecycle. Twilio offers APIs and products for messaging, including SMS, WhatsApp, and RCS; voice and video; email through Twilio SendGrid; and phone numbers and SIP trunking. Its conversational AI tools support connected, context-aware interactions, voice AI, and conversation analysis. For identity and trust, Twilio provides authentication, verification, and phone-number lookup capabilities.

The company also offers Twilio Segment customer data products, including tools for connecting data sources, managing audiences, and coordinating customer journeys. These services support use cases such as fraud prevention, alerts, appointment reminders, marketing, sales, and contact-center operations across industries including financial services, healthcare, retail, and ecommerce. Twilio provides developer documentation, code samples, support plans, and professional services to help teams build and operate solutions.