Ladum is a business automation platform that helps companies handle sales and customer support with AI agents. Designed to work around the clock, its virtual agents respond to customers across websites, Telegram, WhatsApp, VK, Avito and MAX, while connecting with CRM systems and other services. Businesses can create agents for sales, support, scheduling and operational coordination, using their own knowledge bases, scripts, pricing and document templates.

Ladum agents can answer common questions, qualify leads, calculate costs, collect contact details, book appointments and pass complex requests to a human employee. They can also prepare quotations, contracts, invoices and other documents, and record outcomes in connected systems such as Bitrix24 and amoCRM. The platform includes configurable rules, staff roles, conversation histories and controls for human intervention.

Ladum offers ready-made solutions for sectors including construction, e-commerce, real estate, automotive services, education and beauty. The company describes setup as possible without programming and offers a free trial period, with plans starting from 3,500 rubles per month.