Legal Ombudsman is dedicated to providing a high standard of service and operates with transparency and fairness. If you are dissatisfied with the service they have provided, they encourage you to voice your concerns within two months of the case's closure or during the case itself. They are committed to resolving any issues and making amends.

Some examples of complaints they can address include instances of rudeness, failure to communicate as agreed, not meeting your needs, taking excessive time to investigate your lawyer, and not keeping you informed of case progress. However, there are certain issues they cannot investigate, such as disagreeing with their decisions or wording of complaints, requesting a change of investigator, or feeling biased. Legal Ombudsman has a structured service complaints process consisting of three stages, each providing an opportunity for resolution.

Their Operation Support Team handles service complaints and can be contacted via post, email, or telephone. They strive to accommodate individual circumstances and are committed to reasonable adjustments for disabled individuals