Its aim is to help residents find the best of the region business by business, with listings reviewed by people who live in the area. Visitors can browse a wide range of categories, from restaurants, cafés, bakeries and bars to shops, arts and culture, entertainment, health and wellness, education, home trades and professional services. The directory also covers community and nonprofit organizations, farms and local produce, recreation, automotive services and many other local offerings.

Users can explore businesses by category or neighbourhood, making it easier to find options close to home. Beyond its business directory, localkw provides local resources such as weather information and garbage-day lookup, along with a leaderboard and blog. Businesses can use the site to list their services, while visitors can log in to access the platform