Morgan Records Management is a medical records management organization appointed to serve as the records custodian for Long Pond Pediatrics & Osteopathy PC, a Massachusetts practice that closed on July 31, 2025. While the pediatric office no longer provides patient care, Morgan maintains its transferred patient records and helps former patients and their authorized representatives obtain copies.

Through its online service, patients can submit a secure records request, provide information about the records needed, and follow the request’s status. Morgan verifies the requester’s identity, prepares the file, and delivers records through an encrypted download or postal mail. Email updates are provided, and a reasonable copying and delivery fee may apply under state law. Processing can take up to 30 days. Parents or guardians, attorneys with appropriate authorization, and other authorized representatives may request records on someone else’s behalf. For those without internet access, Morgan can provide a paper request form by mail; its medical records team is also available by phone.