Loxia AI provides conversational automation for businesses seeking to manage sales, bookings, and customer support around the clock. Its AI agents communicate through phone calls, website chat, WhatsApp, SMS, Facebook Messenger, and Instagram Direct, with a focus on e-commerce, hospitality, healthcare, and premium services. The platform can answer customer questions, qualify leads, check product inventory and order status, schedule appointments, and support hotel bookings through connected property management systems.

Businesses can train assistants using documents or website content and deploy distinct voice or chat widgets for different sites, teams, or purposes. Loxia AI also offers CRM synchronization, e-commerce integrations, analytics, and human handoff with conversation context and transcripts. Its listed integrations include Shopify, Magento, WooCommerce, Salesforce, HubSpot, Zendesk, Google Calendar, and Mews.

The company describes its infrastructure as supporting low-latency conversations and enterprise security features, including AES-256 encryption, SSO, role-based access, and audit logs. Pricing is customized according to usage, integrations, and business requirements, with onboarding and setup support available