Luminoso is an AI-powered experience management software company that helps organizations understand what customers and employees mean in their feedback, not just the words they use. Its platform turns customer and employee voice into practical insights, supporting better decisions across the experience journey. Luminoso Daylight offers tools for analyzing feedback, including sentiment, volume, and drivers, helping teams identify what delights customers, contributes to dissatisfaction, and influences employee satisfaction and retention.

Use cases include customer experience, product positioning, review analysis, employee analysis, and community research. Organizations can also use insights to tailor messaging and services by region and understand brand perception. Luminoso emphasizes fast results, accessible enterprise-grade analysis, and hands-on support, with the aim of helping teams improve experiences, reduce churn, and strengthen loyalty.

The company provides demos and reports for prospective customers, alongside a support center and educational resources. Luminoso has announced that it is becoming Cemantica, describing the change as a joining of platforms intended to provide users with a stronger, more innovative experience