Luunexo is an online retailer focused on practical, comfortable products for cats and dogs, with an emphasis on making pets feel secure at home and while travelling. Its catalogue includes portable tents for cats and dogs, breathable pet beds, removable and washable dog beds, waterproof car mats for dogs, felt cat beds, and multifunctional pet nests. The nest is presented as a cosy resting place at home that can also serve as a portable shelter on outings. Products are available through the Luunexo online shop, which features recommended, new, and best-selling selections, along with a shopping cart and discount-code option.

The website also provides order tracking and information on returns and exchanges, logistics, privacy, and service terms. Customers can contact online support by email or WhatsApp; the site lists customer-service hours and invites visitors to leave a message outside those hours. Luunexo is operated by Liaocheng Xingboyuan E-commerce Co., Ltd., based in Liaocheng, Shandong, China. The brand also offers an email newsletter for special offers and promotions.