LW Tickets

STAR, the Society of Ticket Agents and Retailers, serves as the primary self-regulatory body for the ticketing industry in the United Kingdom, established in 1997. Comprising notable ticket agencies, venues, and box offices across the UK, STAR is dedicated to promoting consumer confidence in entertainment ticket purchases. The organization facilitates a safe ticket buying experience, whether online, by phone, or in person, through its members who adhere to a strict Code of Practice aimed at ensuring fairness and transparency in all transactions.

In addition to providing advice on purchasing tickets, STAR offers a government-approved alternative dispute resolution service for customers encountering issues with their tickets. By signing up with STAR, consumers can differentiate reputable sellers from potentially fraudulent entities, benefiting from clear information and assurance of service standards. STAR also engages with various stakeholders, including government bodies, to enhance ticketing practices and consumer trust across the industry, making it a cornerstone of responsible ticket sales in the UK.