Aleksandar Hadzhidobrev

Mail-Aid is an e-commerce email marketing agency helping direct-to-consumer and business-to-business brands strengthen customer relationships and grow revenue through retention marketing. Its services cover email and SMS strategy, copywriting, design, implementation, and ongoing account management. The agency creates automated flows and campaign programs, supports loyalty integrations, and manages the practical details of email and SMS accounts so clients can focus on their businesses.

Mail-Aid’s process begins with a discovery call and audit of a client’s Klaviyo account, followed by account setup, automation development, and campaign execution. The agency says it can deliver an initial campaign within 24 hours, then works on retention through testing and ongoing improvements aimed at increasing customer lifetime value.

Its portfolio includes work for Trooper, WePrintWraps, and UnboxTheDress. Reported outcomes include a 15% Shopify revenue increase for Trooper in the first 60 days, email contributing 31% of WePrintWraps’ revenue, and a 47% increase in email revenue for UnboxTheDress. Mail-Aid was founded by Aleksandar Hadzhidobrev, who brings e-commerce operating experience.