Mail Pemerintahan is Indonesia’s official email service for government institutions and civil servants, provided by the Ministry of Communication and Digital Affairs. It supports secure, integrated, and professional communication between public-sector organizations, helping users manage everyday correspondence through official government email domains.

The service offers individual official email accounts through mail.go.id and institutional multidomain email through multidomain.go.id, with additional access points including desa.mail.go.id and sakti.mail.go.id. Its facilities and operations are provided free of charge to government institutions. Eligible users are active civil servants registered with their institution or Indonesia’s Civil Service Agency (BKN). Account applications and access recovery are handled through the government service desk, with identity documents and verification required.

Mail Pemerintahan also provides user guidance and administrative documentation to support account management and secure digital communication. Security measures include two-factor authentication, which users are required to activate, and recommendations to update passwords regularly. By offering official accounts, institutional domain options, and support resources, the service helps government personnel communicate more reliably while protecting institutional information.