Mallacoota Cares is a not-for-profit community organisation helping older people remain healthy, independent and connected while living at home. It provides local care coordination for residents of Mallacoota, Gipsy Point and Genoa, including people living on surrounding rural properties. The organisation supports clients using Australia’s Support at Home (SaH) program and partners with Trilogy Care, an Australian-owned aged care provider, to deliver package management.

Mallacoota Cares can guide people through applying for a SaH package, from preparing for an Aged Care Assessment Team assessment to onboarding with Trilogy Care. Its coordinators help clients find suitable local care and support workers, schedule services, manage package budgets, and respond to service requests or incidents. Before workers are engaged, the organisation checks that they have a registered ABN, current insurance and any required licences.

By working with clients and the local workforce, Mallacoota Cares aims to make home care more accessible and responsive to the needs of remote communities, supporting people to receive in-home assistance and remain independent for as long as possible.