Manifone is a telecom provider that specializes in customer relationships. As the only carrier dedicated to the Customer Service market, Manifone has been providing Contact Centers with value-added services on the Voice channel for over 8 years. With a robust and secure infrastructure that handles over 15 million calls per day, Manifone offers services that address the specific demands of Contact Centers.

One of Manifone's key offerings is its outbound call services, which play a major role in acquisition and loyalty strategies for businesses. The telephone channel allows for a direct and trustworthy relationship with customers, and Manifone focuses on ethical and effective telephone prospecting campaigns. They have developed an innovative answering machine detection (AMD) service technology that increases operational efficiency for telemarketing operators, reduces potentially irritating calls by 90%, and improves agent productivity.

Manifone ensures reliability and high-quality service by investing in the best technologies. Their architecture is fully redundant and highly available, with a Business Continuity Plan for quick recovery in case of any major failures. With renowned suppliers and 24/7 monitoring, Manifone guarantees a solid infrastructure.

As a market leader, Manifone routes nearly 3. 5 billion calls per year, making them the largest French carrier dedicated to contact centers. They have a strong presence internationally, with offices in five countries to support their clients.

Manifone's track record includes being listed multiple times in growth rankings, demonstrating their profitability and success. If you have any questions or need more information, Manifone's team is readily available to assist you