Mark Jansen

Mark Jansen is a transportation business specialist and communications strategist with around 15 years of experience in passenger transport, particularly rail. Based in New Jersey, he works across North America and maintains professional ties to England and other regions. His expertise spans customer information, marketing communications, transit operations, and customer experience, with a focus on clear, trusted messaging and practical improvements for passengers.

As a Senior Analyst at Transportation Resource Associates, Jansen supports management and operations consulting for public transit and transportation agencies. His work includes rail transit safety oversight in Pennsylvania and safety management processes for the Massachusetts Bay Transportation Authority. Earlier roles included rail traffic control for Alstom and communications and passenger-information positions with GTR, Go-Ahead Group, and Southern Railway. Across these roles, he developed service communications, network maps, brand guidelines, digital information, and customer-focused processes, while managing teams and supplier relationships.

Jansen holds an MBA from the University of Bradford and a distinction in Transportation (Railway Studies) from the University of York.