Mayday

Mayday is a knowledge management platform designed to help customer service teams turn organizational knowledge into better customer experiences. Its AI-ready, omnichannel suite brings together tools for managing internal information, supporting customer self-service and developing employee skills. Mayday Knowledge centralizes and harmonizes processes, then makes relevant guidance accessible to agents through AI and connected customer-service tools. Mayday Selfcare helps customers find answers independently through intelligent FAQs and embedded widgets. Mayday Academy supports team training with gamified learning integrated with the knowledge base, while Mayday AI provides a suite of AI agents built around managed knowledge.

The platform integrates with CRM and contact tools and is used by customer relations departments across industries including banking, insurance, retail, tourism, public services, logistics and software. Mayday also highlights personalized support from Knowledge Managers and customer success teams, including assistance with onboarding and ongoing improvement. The company reports that customers have achieved faster ticket resolution, shorter training times, fewer incoming support requests and improved customer satisfaction.