Mayne & Loh

Mayne & Loh is a Singapore-based consultancy founded by Richard Mayne, helping multi-site retail, self-storage and service businesses improve customer experience, operations and frontline execution. Drawing on 25 years in retail and multi-site operations, including a former Head of Operations role overseeing 18 StorHub facilities in Singapore, Mayne works with business owners and teams to identify practical improvements grounded in day-to-day work.

Its services include retail operations and customer experience support, frontline training, service recovery, branch standards and manager capability. For self-storage operators, the consultancy helps strengthen enquiry handling, move-in conversion, renewals, retention, site management and performance visibility. Mayne & Loh also reviews Shopify stores and the online buying journey, from product discovery and checkout through post-sale service and repeat visits.

To reduce repetitive administration and improve decision-making, the business develops practical AI solutions, dashboards, reporting workflows, incident trackers and custom apps. Engagements can begin with a free initial conversation, followed by a paid diagnostic or scoped implementation.