Mecklenburg EMS (Emergency Medical Services) is a trusted agency that provides essential healthcare services in Charlotte, North Carolina. Committed to ensuring the well-being of the community, Mecklenburg EMS offers a range of high-quality, life-saving services. Led by an Agency Board of Commissioners, appointed by the Mecklenburg Board of County Commissioners, Mecklenburg EMS is governed by experienced senior leaders from Atrium Health, Novant Health, and Mecklenburg County.

The agency operates under System Status Management, a sophisticated approach that strategically places ambulances throughout the county based on historical data to efficiently respond to 911 calls. Recognizing its responsibility to serve everyone, regardless of their ability to pay, Mecklenburg EMS is funded both through fees for service directly from patients and a county subsidy. The agency strives to bridge the gap between expenses and projected revenue, ensuring uninterrupted emergency medical care.

With a dedicated workforce of nearly 600 employees, Mecklenburg EMS encompasses various departments, including Field Operations, Special Operations, Central Medical Emergency Dispatch, Logistics, Finance, Human Resources, and more. This comprehensive team ensures a seamless and efficient operation, contributing to the agency's outstanding performance. Mecklenburg EMS places great emphasis on clinical research and improvement.

Through its Performance Improvement team, the agency leads groundbreaking research initiatives to enhance patient outcomes. By participating in national studies, like the investigation of new dosing protocols for pediatric seizure patients, Mecklenburg EMS aims to shape future EMS standards of care. By choosing Mecklenburg EMS, you can have confidence in receiving top-notch emergency medical services from a dedicated and highly skilled team