Zoom

Zoom is a collaboration technology brand offering an AI-first platform designed to connect people and keep work moving. Its products support communication, productivity, customer service, sales, marketing, and employee engagement for organizations of different sizes and industries. Zoom Workplace brings together video meetings, chat, VoIP phone, mail and calendar tools, scheduling, whiteboards, document creation, video clips, and workspace services such as Rooms and reservation tools. Zoom also provides webinars and event solutions for virtual and hybrid audiences, along with business tools for revenue teams and hiring.

For customer experience teams, Zoom CX includes Contact Center, workforce management, virtual agents, quality management, and analytics. The company’s AI offerings include meeting notes, conversation summaries, suggested actions, and tools for creating work materials such as documents, slides, and spreadsheets. Zoom supports integrations through its Marketplace and offers APIs and SDKs for developers building with its technology. Its services are intended to help teams communicate, automate routine tasks, improve customer interactions, and turn conversations into practical outcomes across remote and hybrid work environments.