Leady

Leady is an AI call-answering and appointment-booking service for dental practices, currently onboarding practices that use Open Dental. It answers calls after hours, during busy periods, or after a practice-defined number of rings, using the practice’s name and disclosing that it is an automated assistant and the call is transcribed. Practices set the rules Leady follows, including when calls are forwarded and how bookings are handled.

When a caller needs an appointment, Leady can place a hold in the practice’s schedule, with a note and communication log entry. By default, the front desk reviews and confirms or declines each hold; declined appointments move to an Unscheduled List. Practices can also choose direct booking. For calls that need staff attention, Leady can transfer callers or create callback tasks with transcripts.

The service includes call logs, transcripts, a morning activity brief, role-based access, and privacy safeguards. Leady states that a Business Associate Agreement is in place before the first call and call data stays in the United States.