Scout AI

Scout is an AI front office designed for HVAC shops, helping businesses turn incoming calls, estimates, past customers, and unpaid invoices into booked jobs and collected payments. It works through phone, text, and a shared chat, giving owners, office staff, and technicians one place to coordinate customer interactions and update jobs.

Scout answers calls around the clock, responds to new web leads within seconds, and can offer appointment times and add bookings to the calendar. It follows up on quiet estimates, contacts past customers about service, and prepares win-back messages for owner approval. For open invoices, Scout can send secure payment links by text, with payments going directly to the business’s Stripe or Square account.

Teams can also use voice or text to update jobs and add parts from their existing parts list. Scout is designed to work with ServiceTitan, Housecall Pro, and FieldEdge. The service focuses on helping HVAC businesses make better use of the customer and job information already in their existing records.