Banco Mercantil is a financial institution focused on serving people aged 50 and older, including retirees and pensioners. It describes its offering as an accessible banking ecosystem, supported by more than nine million customers, 310 branches and 3,600 specialists. Customers can open an account online or through WhatsApp, manage money through the app and internet banking, and access customer support and in-person services.

Its products include current and business accounts, Pix transfers, cards, investments, private pension plans and insurance. Lending options include personal loans, payroll-deducted loans for INSS beneficiaries and eligible employees, FGTS birthday-withdrawal advances, receivables advances, and loan and benefit portability. The bank also offers the Meu+ assistance package, with services for health, dental care, wellbeing, pets, technology and other everyday needs, as well as Shop Mercantil discounts and benefits.

For customers receiving INSS benefits, Banco Mercantil provides related services such as payment information, scheduling and proof-of-life support. Its website also features financial education, security guidance, news and tools to simulate loan terms.