Mercy Technology Services (MTS) is the technology organization supporting Mercy, providing the digital and information systems that underpin care across its hospitals, physician clinics and other services. Its work includes building and managing Mercy’s Epic electronic health record, developing data analytics to help improve patient care, and making Mercy services easier to access through the MyMercy app, website and on-site systems.

MTS also manages the infrastructure that keeps health information available and protected. Mercy’s data centers in Washington and Sunset Hills, Missouri, are designed to maintain system availability around the clock, with backup capabilities to help services continue during disruptions. Drawing on more than a decade of clinical data, MTS analysts identify practices associated with better patient experiences and support clinical teams in choosing effective care pathways.

Mercy reports that analytics-informed efforts have helped reduce mortality for patients with heart failure, pneumonia and colectomy, prevent thousands of unnecessary transfusions, and shorten treatment delays. MTS’s technology work has earned industry recognition, including CHIME Most Wired honors and Epic’s Gold Stars recognition.