MindChat is an AI-powered ecommerce CRM designed to help online retailers manage customer conversations, automate support, and drive sales from one platform. Its unified inbox brings WhatsApp, Facebook, Instagram, email, and TikTok messages together, giving teams a central place to serve customers and coordinate human-agent handoffs. AI agents can respond to product and policy questions, recommend products, track orders, and assist with purchases directly in chat. A visual workflow builder lets businesses automate tasks such as order confirmations, marketing broadcasts, customer tagging, and alerts using triggers and conditional rules.

MindChat integrates with Shopify to display customer profiles, order histories, tracking details, lifetime value, and segmentation data within conversations. Retailers can also group customers for targeted campaigns and personalized service, while reporting tools monitor message volume, agent performance, and orders handled through the CRM or AI. The platform includes an AI copilot and bot playground for testing responses and training the assistant on business knowledge and FAQs before launch. MindChat serves ecommerce brands across categories including fashion, footwear, skincare, and jewellery.