Mindsay is a knowledge management platform developed by ViaSay, a specialist in conversational AI and knowledge for customer-facing teams. It brings internal documentation, team workflows and customer support content together in one shared knowledge base, helping organizations keep information consistent, current and easy to find.

Teams can organize content into bases, collections and articles, track drafts and publication status, and schedule regular reviews to identify outdated information. The same approved content can be shared through an internal Agent Portal, a branded public Help Center, and an AI chatbot that provides cited answers around the clock. The Help Center supports custom branding, search, category navigation and customer feedback.

Mindsay also offers collaboration tools, including a shared Kanban board, article-linked tasks, comments, mentions and activity history. Additional capabilities include unified search, keyboard-based navigation, granular roles and permissions, API access and a Chrome extension for viewing knowledge in context. The service is hosted in France, with data hosted in Europe.