Mixdesk AI

Mixdesk is an AI-powered customer engagement platform designed for global teams that manage conversations across sales and customer service. It brings messaging, web chat and email into a shared workspace, where teams can review available conversation history, assign clear ownership and follow up with customers. Supported channels include WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email.

The platform’s AI Agent can answer routine questions, collect customer and lead details, qualify prospects and route conversations to the appropriate team member. Mixdesk also offers an omnichannel inbox, workflow automation, marketing campaigns, collaboration tools and data insights. Its solutions include AI customer service, AI sales support, lead qualification and routing, multilingual service in more than 27 languages, and customer engagement with context across supported channels.

Mixdesk serves businesses including equipment suppliers, consumer brands and global support teams. It provides resources such as customer stories, product guides, developer documentation and practical tools.