Momos

Momos is a hospitality technology platform designed for multi-location restaurants, quick-service restaurants, and other hospitality brands. It brings customer service, guest experience, intelligence, and marketing tools together to help businesses improve satisfaction, loyalty, and revenue growth across locations.

Its AI-powered agents support different parts of restaurant operations. Alfie, the Experience Agent, helps respond to guests around the clock, resolve issues, and recover unhappy customers. Rockie, the Intelligence Agent, analyzes feedback to surface trends, incidents, and potential causes. Rosie, the Operator Agent, is presented as a tool for communicating tasks and procedures to teams and tracking their impact.

The platform connects guest interactions and feedback from channels including email, SMS, reviews, surveys, contact forms, loyalty programs, and in-store or offline touchpoints. Momos also offers tools for reputation management, customer data, local marketing, ticketing, and business listings. Its stated goals include automating routine interactions, helping teams act on guest insights, and coordinating service across locations.