Mountain Mail Order is an outdoor equipment retailer serving climbers, hikers, campers and rope-access professionals. Its online store offers more than 10,000 product options, with gear available to order for delivery straight to customers’ doors. Shoppers can browse dedicated categories for climbing, camping and hiking, and rope access, as well as explore featured brands and new or restocked products. The site also offers gift vouchers and publishes outdoor-related content through its Beta blog, alongside information about events.

Customers can contact the team by email or phone for help with accounts and orders, and find details on shipping and returns online. Mountain Mail Order is associated with CityROCK locations in Johannesburg, Cape Town and Pretoria, giving customers the option to visit in person. Store addresses and contact numbers are listed on the website, with stated opening hours of Monday to Friday, 9 a.m. to 6 p.m.; the stores are closed on weekends and public holidays. Together, its online selection and physical locations support a range of outdoor pursuits.