MS & Consulting is a leading brand that offers comprehensive support for store management through a variety of services. With their expertise in mystery shopping research, customer satisfaction surveys, organizational surveys, education training, and SaaS systems, they provide effective solutions to improve profitability. As a trusted partner in improving customer satisfaction, MS & Consulting scientifically analyzes customer touchpoints in the service industry and supports businesses in enhancing customer experiences using data and theories.

They understand the fundamental relationship between customer satisfaction and employee satisfaction, and provide guidance on the Service Profit Chain theory, which is crucial for service industry management. Committed to creating a mentally enriched society, they have a clear mission and management guidelines in place to achieve their vision. With a track record of over 1000 clients and 200 success stories, MS & Consulting is the go-to partner for businesses looking to enhance customer satisfaction and staff retention