Metro Transportes do Sul (MTS) is a public transport operator focused on helping passengers travel with comfort and safety. Its website provides practical information and services for planning journeys across its network, including route details, station information, timetables, and fare options. Passengers can consult schedules for weekdays, Saturdays, Sundays, and public holidays, with seasonal information for winter and summer. MTS also explains where to buy travel tickets and supports payment options including MB Way and contactless payments.

To assist customers, the operator offers journey-planning resources and a customer support service. Its news section shares service notices, including updates about potential disruptions, industrial action, special event schedules, and infrastructure maintenance. MTS may adjust operating hours or service provision when circumstances require, helping passengers stay informed before travelling. The organisation also publishes information about accessibility, service regulations, quality, environmental and safety policies, and its code of conduct. Through these resources, MTS aims to make using its transport network more convenient while communicating relevant travel information and organisational policies to the public.