Muwakil Group

Muwakil Group, also known as Muwakil Software Solutions, builds digital products and technology services for businesses. Its work spans product discovery, design, development, launch, and ongoing support, bringing strategy and engineering together in one team. Services include UI/UX design, business and e-commerce websites, portals and SaaS platforms, iOS and Android apps, AI solutions, business email and infrastructure, DevOps, and custom software such as CRM and ERP systems. The group also develops chatbots, language-processing tools, workflow automation, and integrations with large language models.

Muwakil’s products include MuwakilDesk, an AI-powered SaaS help desk with ticketing, knowledge base, customer portal, service-level agreements, analytics, team collaboration, and integrations. MuwakilCaller is an intelligent Arabic call-center platform featuring configurable IVR, an Arabic-speaking AI agent, reporting, queues, softphone, call recording, and integration with MuwakilDesk. The company presents security, monitoring, maintenance, and long-term support as part of its approach. Its portfolio showcases websites for clients in areas including marketing, retail, and professional services. Muwakil Group is made in Jordan.