MWA, or Metropolitan Waterworks Authority, is the key provider of water supply services in the metropolitan area, dedicated to delivering quality water to its customers. With a commitment to sustainability, MWA promotes water conservation practices and offers a range of services designed to enhance customer experience. Their offerings include water quality testing, installation of water meters, and various payment options such as online transactions, ATMs, and mobile payment systems.

MWA also supports initiatives aimed at improving sanitation and public health through educational programs and CSR activities, including the water-saving label project. As a part of its governance, MWA implements policies to prevent corruption and ensure transparent operations while managing resources efficiently. With 24/7 support available through their call center at 1125, MWA is dedicated to providing reliable access to water services, ensuring that the community's needs are met effectively.

Their extensive organizational structure oversees the continuous improvement of services to promote safe and sustainable water usage in the region