Nauva is a Portugal-based AI agency helping small and medium-sized businesses reduce manual work, respond to customers faster and make more time for their teams. Its services combine intelligent voice agents, chat and process automation, with solutions designed around each business’s needs and existing tools.

Voice agents can handle inbound and outbound calls around the clock, answer common questions, manage bookings and route complex cases to staff. Multichannel chat agents respond through websites, WhatsApp, Instagram and Facebook, qualify leads and provide a smooth handoff to people when needed. For internal operations, Nauva builds or integrates CRMs and dashboards, centralizes contacts, and automates follow-ups and alerts.

The agency starts by mapping and measuring where time and enquiries are being lost, then prioritizes the processes with the strongest potential return. It serves sectors including clinics and opticians, automotive dealerships, professional services, e-commerce, industry and logistics. Nauva emphasizes practical implementation, European Portuguese language support, attention to GDPR and the AI Act, and integration without requiring businesses to replace their current systems.