With a team of more than 40 professionals, it serves organizations with complex operations and high volumes of customer contact, including banking and finance, insurance, utilities, welfare, retail, and e-commerce.

Its conversational AI platform uses multiple specialized agents coordinated to manage customer interactions and complete complex tasks. The company says its system can automate up to 90% of first-level requests, while learning from conversations to identify gaps and improve its knowledge base. Agents can work across contact-center phone lines, websites, live chat, WhatsApp, and voice assistants, with options for transferring conversations to human operators.

indigo.ai also offers voice automation designed for natural, responsive conversations, supported by a proprietary Voice Router. The platform connects with existing CRM, ERP, ticketing, and analytics systems through native connectors and supports the Model Context Protocol (MCP). Its services help businesses streamline support, sales, and other customer-facing processes while maintaining oversight and a consistent brand experience.