New Health is a UK online healthcare service and pharmacy offering clinician-led treatment without the need for a traditional waiting room. Patients can begin through the website or WhatsApp, complete an online assessment, and have their case reviewed by a qualified UK-registered clinician before any prescription is issued. Available programmes include weight management, erectile dysfunction treatment and male pattern hair loss care. Eligibility depends on individual health details and clinical review.

New Health combines professional care with a clinician-trained WhatsApp AI, available around the clock to answer questions, with human support when needed. Patients can ask about treatment, check eligibility and place orders through WhatsApp, with no subscription required. Prescribed medicines are supplied by Medpal Pharmacy through its GPhC-registered UK pharmacies and delivered by tracked courier in discreet packaging. The service also provides ongoing support during treatment, including progress monitoring for hair loss patients. New Health states that every prescription is reviewed by a UK clinician and that its services operate in accordance with applicable pharmacy standards.