National Financial Ombud Scheme South Africa
@nfosa.co.za
The National Financial Ombud (NFO) is an all-in-one dispute resolution service. NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
National Financial Ombud Scheme South Africa's Company Logos
National Financial Ombud Scheme South Africa's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#004990
Congress Blue
0, 73, 144
210, 100, 28
100, 49, 0, 44
#ABB8C3
Cadet Blue
171, 184, 195
207, 17, 72
12, 6, 0, 24
#0E4A8F
Torea Bay
14, 74, 143
212, 82, 31
90, 48, 0, 44
About National Financial Ombud Scheme South Africa
The National Financial Ombud Scheme (NFO) South Africa is a comprehensive, non-profit organization designed to assist consumers with complaints regarding financial service providers. Established through the amalgamation of four existing Ombud schemes—Banking, Credit, Long-term Insurance, and Short-term Insurance—the NFO began operations on March 1, 2024. The scheme serves as a centralized platform for resolving financial grievances, ensuring that consumers have access to free assistance for complaints that fall within its jurisdiction.
The NFO's commitment to impartiality allows it to investigate complaints thoroughly, providing consumers with a trusted avenue to address their issues without necessarily pursuing the service provider’s internal complaints process first. Its mission includes safeguarding consumer rights while promoting transparency and accountability within the financial services sector in South Africa. The NFO is dedicated to supporting vulnerable complainants and continually seeks to enhance its services through community engagement and educational initiatives.
For assistance, consumers can submit complaints directly through the NFO's online platform
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Business and Consumer Services
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