Cisco has completed the acquisition of IMImobile PLC, a UK-based provider of cloud communications solutions. IMImobile enables companies to utilize mobile and digital technologies to enhance customer communication and engagement. By integrating IMImobile's capabilities with the All New Webex Contact Center, Cisco will offer a robust Customer Experience as a Service (CXaaS) solution.

This offering includes AI, experience management, collaboration tools, omnichannel capabilities, and customization options. The acquisition reflects Cisco's commitment to delivering exceptional customer experiences through advanced technology. IMImobile's services empower enterprises to automate interactions, monitor engagements, and provide omni-channel programmability for tailored experiences.

With IMImobile's Enterprise CPaaS platform, developers can create specialized experiences without rebuilding from scratch. This strategic acquisition aligns with Cisco's vision of providing a comprehensive CXaaS solution, enhancing customer interactions at every touchpoint