Nintendo is a consumer entertainment brand whose products and services include physical Nintendo products, digital content, Nintendo Accounts, and the Nintendo eShop. The information provided focuses on the company’s operations in Russia and explains changes introduced after payment providers stopped processing transactions in Russian rubles. Nintendo suspended shipments to Russia in early 2022, and its Russian eShop was placed under maintenance.

Nintendo of Europe subsequently decided to wind down the activities of its Russian subsidiary, while maintaining limited service to meet existing customer commitments. Since May 31, 2023, customers in Russia with an existing Nintendo Account have been able to redownload digital content they had previously purchased. New Nintendo Accounts can no longer be created with Russia selected as the country, and payment details linked to accounts, including card and PayPal information, are being removed for security reasons.

Customers seeking warranty or repair assistance for physical products can contact Nintendo’s Russian support service; questions about digital products and the eShop are directed to Nintendo’s contact form