NixZap is a WhatsApp customer-service and sales platform that combines multimodal AI agents with human oversight. Its agents can read messages and documents, listen to audio, interpret images, and respond using a business’s services, policies, and operating rules. Depending on the permissions set by the business, agents can answer questions, qualify leads, schedule appointments, support sales, send payment links, follow up on opportunities, or resolve conversations independently. When a conversation needs more attention, it can be transferred to a human or another AI agent with its context preserved.

The platform also provides a shared inbox for teams, WhatsApp connection, contact and lead organization through a CRM-style Kanban, saved message templates, scheduled follow-ups, automated messaging sequences, and campaign tools. Businesses can monitor resolutions, transfers, appointments, and response times through the platform. NixZap offers monthly plans with included AI credits, varying numbers of WhatsApp connections, AI agents, and human attendants. Its services are designed to help businesses manage customer conversations, sales, and support more efficiently while keeping staff in control of the operation.