Nordic Telecom (NTC) is a trusted provider of solutions for managing customer contacts across various channels. Our services are designed to help you efficiently and reliably serve your customers, even during busy periods. With easy setup and a satisfaction guarantee, you can keep control of your customer interactions and keep them happy, even in the midst of hectic times.

Our Fiksu vaihdepalvelu (Smart Switchboard Service) automates customer service, directs calls to the right people, and provides comprehensive metrics. You can effortlessly route calls, make service changes yourself, and customize your call strategy. Our mobile application ensures that you can manage your calls from anywhere, always keeping your team connected.

Our Smart Channels solution gathers all customer contacts into one view. You can see incoming calls, emails, forms, and chat messages all in one place. All customer service representatives can view the status of incoming contacts, as well as who has handled each service request.

With Smart Channels, you can stay organized and streamline your work. Join over 100 companies in Finland who trust our services to improve their customer experiences and manage their customer interactions effectively. Our services provide your staff with user-friendly tools to serve customers flexibly, while providing comprehensive reports on actions, commercial performance, and employee efficiency.

With our services, your customers won't be left waiting, ensuring an enhanced customer experience. Plus, our services are easy and quick to implement, without the need for investments or hardware purchases. They integrate seamlessly with all modern IT systems, helping you improve your operations through insightful reports and freeing up time for your core tasks.

Discover how much potential revenue your company may be missing out on by not promptly responding to customer inquiries with our risk calculator. Take advantage of our popular services, Smart Channels and Fiksu vaihdepalvelu, to simplify and manage your company's daily customer contacts effortlessly and flexibly. Our services will not only help you save time but also ensure satisfied customers.

We offer a free assessment to determine how much additional revenue our services could generate for your business. Explore our services and get in touch with us today! In addition, stay up to date with our latest news and insights on the importance of customer service in various industries, such as veterinary care. We understand the demanding nature of veterinarian work and how crucial it is to provide timely care for pets.

That's why our solutions, including the phone switchboard and callback services, are designed to support veterinarians in managing their busy schedules and attending to the needs of concerned pet owners. The summer season often brings changes in schedules and operating hours for businesses. We are here to assist you with any announcements or timetable adjustments.

Contact us for more information on how our services can make your business operations smoother. For customer service, call us at 09 4242 7400, and for sales inquiries, reach us at 09 4242 7401. For more information, visit our website or follow us on Facebook.

At Nordic TeleCom, we are dedicated to providing innovative solutions to empower your business and enhance customer interactions. Trust us to be your reliable partner in optimizing customer service and maximizing your company's potential