Its service lets users create and configure a personalized phone agent in minutes, without programming, tailoring its voice, personality, and responses to their business and customers. The assistant can answer calls, provide information from a company knowledge base, book and confirm appointments, route callers to the right person, and send updates by SMS or email. Businesses can add information from documents, data sheets, and websites, with internet search available to support real-time answers.

Calendar connections and API integrations help link the agent to existing business processes. novofon offers use cases including virtual reception, appointment booking, emergency call handling, sales, help desks, and voicemail, serving industries such as healthcare, legal services, retail, trades, logistics, and hospitality. Users can choose from 30 AI voices, and the agent is designed for natural, responsive conversations that can be interrupted