Novofon

Novofon is a business communications provider offering cloud telephony and virtual phone services in Russia and internationally. With more than 10 years in the market, its own communications infrastructure, official licenses, and 40,000 business customers, the company helps organizations manage customer calls and coordinate communications across teams.

Its products include a virtual PBX, local, mobile, international, and 8-800 numbers, and calling applications for different devices. The PBX supports call routing, business-hours settings, interactive voice response, greetings, call recording and transcription, and voicemail. Additional services include call tracking, AI-powered speech analytics, an omnichannel chat platform, and NVsim travel eSIMs.

Novofon offers plans for businesses of different sizes, from a pay-as-you-go option to packages with call minutes, numbers, and expanded PBX features. Customers can use a calculator to estimate costs, connect free integrations with popular CRM and help-desk systems, or link their own platforms through APIs. The service also provides solutions for call centers, online stores, delivery companies, clinics, salons, and small businesses.