OBSI, or the Ombudsman for Banking Services and Investments, is committed to providing fair, accessible, and timely dispute resolution services for banking and investment firm customers. If you are dissatisfied with their services, disagree with their conclusions, or have concerns about their regulatory commitments, OBSI encourages you to reach out to them. You have three options to express your dissatisfaction: complain about the outcome of your case, complain about their failure to meet regulatory obligations, or complain about their level of service.

If you choose to complain about the outcome of your case, OBSI will conduct a reconsideration process if they find that a mistake was made or if new information is available that would lead to a different recommendation. Simply complete and submit the Reconsideration Request Form to initiate the process. OBSI strives to handle reconsideration requests fairly and impartially, assigning a Reconsideration Officer who has not been involved in your case.

You can expect a final response within 45 days. In the event that you have complaints about OBSI's failure to meet regulatory obligations, they have established frameworks for both investment complaints and banking complaints. OBSI has signed a Memorandum of Understanding with the Canadian Securities Administrators (CSA) for securities oversight and operates as an approved External Complaint Body (ECB) for banking complaints under the Bank Act.

OBSI takes its regulatory commitments seriously and strives to operate in a manner that upholds the highest standards of fairness, independence, and integrity. They maintain transparency in their operations and services, and regularly communicate and cooperate with regulatory bodies. If you have any questions or concerns about OBSI's compliance, you can submit them in writing.

OBSI values feedback and continuously aims to improve their services and performance. They are committed to addressing compliance questions and complaints promptly and effectively